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Ceylo

Delete your account

Last updated: 30 October 2026

You can delete your Ceylo account, including your Ceylo Music account, at any time. It is one account for the website and the app, so deleting it in one place deletes it everywhere.

In the Ceylo Music app

  • Tap the Account button at the top of the screen.
  • Tap Delete account.
  • Enter your password if you have one, and confirm.

On the website

By email

If you cannot sign in, send a request through our contact form with the email address on your account and ask us to delete it. We may ask you to confirm it is you.

What happens next

  • Straight away: every app on every device is signed out, push notifications stop, and any subscription is set to end at the close of the period you have paid for.
  • 60-day grace period: your account stays in place for 60 days in case you change your mind. To cancel, sign in on the website and cancel the deletion from your account page. You will need to sign back in to the app on each device.
  • After 60 days: your account is closed for good and your personal data is erased.

What is deleted

  • Your name, email address, password and the other details on your account.
  • Your profiles and everything in them: watch history, watchlist, ratings, music library (liked songs, saved releases, follows, playlists), Samples history, like and follow history, and game saves.
  • Your profile pictures and stored copies of emails we sent you.
  • Your website sign-in records.

What is kept, and why

  • Music plays stay in the charts and in artists' play counts, with the link to you removed, so they can no longer be tied to you.
  • Published reviews stay up under the name they were published with, but are no longer linked to your account.
  • Payment records are kept as long as tax and accounting law requires.
  • Records of what happened (for example, that a purchase, a report or a change was made) are kept with your name, email address, IP address and device details removed.
  • Anonymous counts, such as searches and link clicks, were never tied to you and are kept.

If you are a creator

Deleting your account does not remove songs, films or artist pages you have published, or your Studio team. Remove them in Studio first, or ask us to, before you delete your account. Your agreement and consent records, and the record of where your songs were sent, are kept so we can show what was agreed and ask outlets to stop playing a song that is taken down.

Questions

Use our contact form. Our Privacy Policy has the full details.