Copyright & takedown

Last updated: 30 October 2026

Ceylo respects the people who make films and music. If something on Ceylo uses your work, your voice or your likeness without permission, tell us. A person reads every report.

Reporting a song

Use the Report a track form. You do not need an account. Tell us:

the track (paste its link);
what the problem is: copyright, voice or likeness, or something else;
who you are in relation to it (the rights holder, the person whose voice it is, their agent, or someone else);
your name and an email address we can reply to;
what happened: which song or voice, and how this track uses it.

You will be asked to confirm that you believe in good faith the use is not authorised by the owner, their agent or the law, and that what you have told us is accurate.

We take a reported song down first and look into it second. The song comes off Ceylo as soon as the report arrives. We email you a reference number and tell the creator. If we sent the song to a radio station, TV channel or venue, we ask them to stop playing it too.

Reporting a film or anything else

Use the contact form (choose "Content & Library"). For a song, you can also use Report a track. Include:

what your work is (a link or a clear description);
exactly where the material is on Ceylo (the page link);
your name and an email address we can reply to;
a statement that you believe in good faith the use is not authorised by the owner, their agent or the law;
a statement that the information is accurate and that you own the rights or are authorised to act for the owner;
your signature (typing your full name is fine).

If the notice is complete, we remove or disable the material promptly and tell the person who posted it.

If your work was taken down by mistake (counter-notice)

If you are the creator and you believe the takedown was a mistake, reply to the email we sent you and quote its reference. Tell us:

which work was removed;
why you believe you have the right to publish it — for example, it is your original work, or you hold a licence;
your name and contact details;
that you agree to the courts of Sri Lanka deciding the matter if the person who complained takes it further.

We share your counter-notice with the person who complained. We look at both sides and decide whether to restore the work. If the complaint is dismissed, the work goes back up; if it is upheld, it stays down.

Repeat infringers

When a complaint is upheld against a creator, we record a strike on their Studio account. Three upheld strikes close the account. We may close an account sooner for serious cases, such as uploading someone else's song as your own or cloning a real person's voice.

Please report honestly

Because we act on reports at once, a false report takes down someone's work. Do not report something just because you dislike it. Knowingly false reports may lead us to close your account, and you may be liable for the harm they cause.

Voice and likeness

If a track uses your voice, or sounds like it is meant to be you, report it the same way and choose "voice or likeness". You do not have to prove copyright. Ceylo does not accept clones of real people's voices.

Contact

Use our contact form and choose "Content & Library".